Repair Instructions - International Locations

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Repair Instructions - International Locations.
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Instructions for repair if ever needed:

1) Telephone the appropriate number below, and ask for an RP#.
2) You also need the original invoice number of your machine. If you no longer have the invoice number, telephone the head office you ordered it from and give them the approximate date you bought the Chi Machine and they will then find the invoice number for you.
3) Mail the Chi Machine to the address you choose for repair. You MUST write the RP# and the Invoice# on the outside of the box. If you do not, there will be delays and a possible return of the package.

If machine is under warranty: The repair is free of charge. Customers pay freight and send goods to repair centre. HTE will pay freight and return repaired goods to customers.

If machine is not under warranty: Customer is required to pay for return freights and repair fee.

Machine International Repair Contacts:

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New York, USA
Contact head office for RP number.
Toll Free: 1 800 547 1510
9am to 5:30pm
California Repair Center
Toll Free: 1 800 291 6088
Tel: (1) 626 575 9969
9460 Telstar Ave. #4, El Monte 91731
10am to 6pm
Honolulu, Hawaii
Contact New York for RP number,
then send machine to:
Edward Katada.
Country Club Village
1090 Ala Napunani St. Ste. 119
Honolulu, HI 96818
To return machines contact:
Jeanne (1) 808 836 3030

Ontario, Canada
Contact head office for RP number.
Telephone: (1) 866 483 8888
9am to 5:30pm

Mexico
Weekdays only.

South Africa
Please contact the person you
bought the machine from.

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FOR MACHINES PURCHASED
FROM AUSTRALIA ONLY -
For Australia, NZ, UK and Europe:

Sydney, Australia
Contact head office for RP number.
Tel: +61 2 9281 5699
9am to 5pm

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Portsmouth, UK and Europe
Repair Center:
Contact Alan Dickens.
Tel: +44 2392 793720
Contact anytime.

Address:
209 Tangiers Road, Baffins,
Portsmouth, Hants,
PO3 6PQ UK

Germany - Repair Center:
Contact: Mr. Peter Plenz/ Energiebau
Phone: +49 (0) 221 168 2006
Fax: +49 (0) 221 169 2109

Address:
PP - Techniques Support & Sale
Heinrich-Rohlmann-Str. 17
50829 Koeln, Germany.

CONTACT US
24hr International Hotline and Email.

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