Instructions Chi Machine

Return instructions


Repair / Return Instructions
All HTE Machines

Repair HTE machine

1) Email or telephone the appropriate number below, and ask for an RP#.
2) It is helpful to include the original invoice number of your machine. If you no longer have the invoice number, telephone the head office you ordered it from and give them the approximate date you bought the machine and they will then find the invoice number for you.

3) Mail the machine to the appropriate address for repair / return.
You must write the RP # and the Invoice # on the outside of the box.
If you do not, there may be delays and a possible return of the package.

4) If machine is under warranty the repair is free of charge. Customer pays for shipping to repair center. HTE will pay return shipping. If machine is not under warranty, customer is required to pay for all shipping and repair fee.

All returned items for a SOQI Bed Set should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that belong to the SOQI BED product. Please inspect and count each piece to the SOQI Bed when you receive your merchandise and keep all original packaging for return or exchange. Additionally, HTE will assess a 30% restocking fee on any SOQI Bed return. Also, please be advised that the shipping and handling fee will not be refunded for any return.

International Repair / Return Contacts:
For USA, Canada, Mexico, S.Africa:

Los Angeles, CA, USA

Toll Free: 1 800 291 6088
Tel: (1) 626 575 9969
9am to 5pm - Mon to Fri.

Contact Los Angeles above for RP number,
and further instructions.

CanadaToronto, Ontario, Canada
Contact head office for RP number.
Telephone: (1) 866 483 8888
9am to 5:30pm - Mon to Fri.

Please contact Los Angeles above.

S.AfricaSouth Africa
Please contact the person
you bought the machine from.

For Australia, NZ, UK and Europe:

Alexandria, NSW, Australia
Contact head office for RP number.
Tel: +61 (02) 9699 6649
9am to 6pm - Mon to Fri.

Sheffield, UK - Repair Center
Contact Australian head office
first, for a telephone number.
Kevin Brown - Sheffield, UK.

Germany - Repair Center:

Please contact Australian head office first.
Tel: +61 2 9281 5699

France - Repair Center:
Please contact Australian head office first.
Tel: +61 2 9281 5699

24 hr Hotline and Email.


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