Email or telephone the appropriate number below, and
ask for an RP#.
2) It is helpful to
include the original invoice number of your
machine. If you no longer have the invoice number,
telephone the head office you ordered it from and
give them the approximate date you bought the
machine and they will then find the invoice number
Mail the machine to the appropriate address for
repair / return.
You must write the RP # and the Invoice # on
the outside of the box. If you do not, there may be delays
and a possible return of the package.
If machine is under warranty the repair is free of
charge. Customer pays for shipping to repair
center. HTE will pay return shipping. If machine is not under warranty,
customer is required to pay for all shipping and
SOQI BED RETURN:
All returned items for a SOQI Bed Set should be
packed in the original, unmarked packaging
including any accessories, manuals, documentation
and registration that belong to the SOQI BED
product. Please inspect and count each piece to
the SOQI Bed when you receive your merchandise and
keep all original packaging for return or
exchange. Additionally, HTE will assess a 30%
restocking fee on any SOQI Bed return. Also,
please be advised that the shipping and handling
fee will not be refunded for any return.
International Repair /