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14 Day FREE Trial - Money Back Guarantee.

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Sun Ancon Chi Machine, Far Infrared Hothouse Dome,
Electro Reflex Energizer, E-Power Machine.

You have 14 days free trial period from day of delivery, to try any of the four machines. if you are not 100% satisfied for any reason, simply return the machine for a money back guarantee refund to your credit card within 10 days of head office receiving the return.

The only amount that will not be refunded is the original delivery charge (UPS or Fedex).

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The 14 day free trial begins on the day you receive your order.

ChiCommon Questions:

1) Is 14 days enough time to decide if the machine is of benefit?
The answer is a resounding yes.

a) If you are fit and healthy with no physical health challenges, the machines will enable you to remain in that state and enhance your energy and well-being. Benefits will not be so obvious. Athletes however will notice the increased mental focus and breakdown of lactic acid using the Chi Machine.

b) If you are combating specific health challenges, results/benefits/changes will normally be noticeable from the first session and accumulate over time and with daily consistent use.

2) How many machines are returned on average?
The answer is around 1% as the majority of customers are happy with the benefits they experience.

3) Is there a restocking fee?
No, only on the SOQI Bed (see note below).

4) What about diet supplements or face masks?
Return the unused product or the unopened package and the refund will be adjusted accordingly.


ChiSteps to return any product:

1) Contact HTE head office to obtain a return authorization number - also known as an RP number - which you must write on the outside of the machine box. Telephone number and address is on the invoice.

Los Angeles USA: 1 800 291 6088
Toronto, Canada:   1 866 483 8888
Sydney, Australia:  +61 (02) 9699 6649

2) Ship the machine back via UPS/Fedex or the post office. You will have to pay the shipping charges on the returned machine as head office contracts with UPS/Fedex and pays them directly, therefore head office cannot refund charges for shipping to you.

3) Return the machine to the address of the HTE head office it was shipped from - head office address a is written on your invoice.

HTE Los Angeles, USA

HTE Toronto, Canada

HTE Sydney, Australia or Munich, Germany logistics center, or Sheffield, UK repair location - ask Sydney head office for exact address and contact info.

SOQI bed

SOQI BED RETURN:
All returned items for a SOQI Bed Set should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that belong to the SOQI BED product. Please inspect and count each piece to the SOQI Bed when you receive your merchandise and keep all original packaging for return or exchange. Additionally, HTE will assess a 30% restocking fee on any SOQI Bed return. Also, please be advised that the shipping and handling fee will not be refunded for any return.

FYI:
We do not recommend considering an extended warranty as the machines very rarely break down and tend to last for many years. If a machine you purchase by chance does indeed stop working, contact HTE head office and send the machine to them for repair
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