14 Day FREE
Trial - Money Back Guarantee.
Sun Ancon Chi Machine, Far
Infrared Hothouse Dome,
Electro Reflex Energizer, E-Power Machine.
have 14 days free trial period from day of delivery,
to try any of the four machines. if you are not 100%
satisfied for any reason, simply return the machine
for a money back guarantee refund to your credit
card within 10 days of head office receiving the
The only amount that will not be refunded is the
original delivery charge (UPS or Fedex).
The 14 day free trial begins
on the day you receive your order.
1) Is 14 days
enough time to decide if the machine is of benefit?
The answer is a resounding yes.
a) If you
are fit and healthy with no physical health
challenges, the machines will enable you to remain
in that state and enhance your energy and
well-being. Benefits will not be so obvious.
Athletes however will notice the increased mental
focus and breakdown of lactic acid using the Chi
b) If you
are combating specific health challenges,
results/benefits/changes will normally be noticeable
from the first session and accumulate over time and
with daily consistent use.
many machines are returned on average?
The answer is around 1% as the majority of
customers are happy with the benefits they
there a restocking fee?
No, only on the SOQI Bed (see note below).
about diet supplements or face masks?
Return the unused product or the unopened
package and the refund will be adjusted
Steps to return any product:
Contact HTE head office to obtain a return
authorization number - also known as an RP
number - which you must write on the outside
of the machine box. Telephone number and address is
on the invoice.
Los Angeles USA: 1
800 291 6088
Toronto, Canada: 1 866 483 8888
Sydney, Australia: +61 (02) 9699 6649
2) Ship the
machine back via UPS/Fedex or the post office. You
will have to pay the shipping charges on the
returned machine as head office contracts with
UPS/Fedex and pays them directly, therefore head
office cannot refund charges for shipping to you.
3) Return the
machine to the address of the HTE head office it was
shipped from - head office address a is written on
HTE Los Angeles, USA
HTE Toronto, Canada
HTE Sydney, Australia or
Munich, Germany logistics center, or Sheffield, UK
repair location - ask Sydney head office for exact
address and contact info.
SOQI BED RETURN:
All returned items for a SOQI Bed Set should be
packed in the original, unmarked packaging including
any accessories, manuals, documentation and
registration that belong to the SOQI BED product.
Please inspect and count each piece to the SOQI Bed
when you receive your merchandise and keep all
original packaging for return or exchange.
Additionally, HTE will assess a 30% restocking fee
on any SOQI Bed return. Also, please be advised that
the shipping and handling fee will not be refunded
for any return.
We do not recommend considering an extended warranty as
the machines very rarely break down and tend to
last for many years. If a machine you purchase
by chance does indeed stop working, contact HTE
head office and send the machine to them for repair.