The extended warranty plan includes the initial existing warranty time period which begins on day of purchase.

Automatic Warranty:

Chi Machine: 2yrs.
Far Infrared Dome: 1yr.
Electro Reflex Energizer (ERE): 1yr.
E-Power Machine: 1yr.
The SOQI Bed: 1yr.

1) The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. Also, the warranty will not apply to cosmetic, incidental damages or damages caused by unauthorized alteration, modification or repair of the product.

2) Customer incurs the costs of shipping to HTE for repair. Return shipping is paid for by HTE head office, providing the product is under warranty.

Extended Warranty:

Any extended warranty must be purchased at same time as product purchase - includes labor and parts.

Note:
We do not personally recommend extended warranty because machines are very well made being created and designed by Japanese scientists, and so rarely break down. However, it is the customers prerogative to make this decision as obviously sometimes things can of course break or stop working for no good reason. 

FYI Lifespan:
- The Sun Ancon Chi Machine is built to last 15 - 20 yrs plus.
- The FIR Dome can last 12 yrs or so.
- The ERE and E-Power can last several years plus.

If any machine is heavily used, such as within a business setting, the machines may have a shorter life span.

Warranty on other SOQI products:

E-Power Belt 
6 months.

FIR Back Support Belt 
6 months.

FIR Heating Pad
6 months.

SOQI Bed - Control Panel
1 year.


Repair, Return, Exchange
Instructions and contact Info.