Free
Trial Returns:
No longer applicable as of April 21st, 2025.
14 Day
Free Trial
- Free trial begins from day of delivery.
Any machine or product returned will receive
a full refund, minus the shipping cost which
is non-refundable.
- Supplements may only be
returned within 14 day trial period if the
product is unopened.
- Customer must contact head
office for a return authorization number
before the end of the 14 day free trial
period.
- As explained above, the
authorization number must be written on the
outside of the return box, otherwise the
package will be refused.
All
parts, accessories, manuals and
promotional items must be returned,
along with the SOQI machine placed
in the original box it was delivered
in. If these requirements are not
met, a 15% restocking fee may be
applied.
30
Day Exchange Policy:
Any machine that is found to be defective beyond
the 14 days of delivery, but within 30 days of
delivery, may be returned for exchange. Contact
head office for approval.
Head office HTE will provide a
return postage label for the defective machine.
SOQI
Bed Return:
All returned items for a SOQI Bed
Set should be packed in the original, unmarked
packaging including any accessories, manuals,
documentation and registration that belong to the
SOQI Bed product.
- HTE head office may apply a 30%
restocking fee on any SOQI Bed return if items
returned are damaged or parts missing.
- The FedEx Freight shipping and
handling delivery fee, is not refundable.
- The SOQI Bed must be sent back
within 30 days.
Repairs:
- Contact HTE head office for an authorization
number as detailed above.
- If the SOQI
machine is under warranty, repair is free of
charge.
- Customer pays for
shipping costs to repair center - HTE will pay
return shipping costs.
- If machine is not
under warranty,
customer is required to pay for shipping both
ways, plus the repair fee.
- HTE does not
provide free shipping labels for repairs.
NOTE THAT HTE HEAD OFFICE
DOES NOT SELL PARTS.

International Repairs.
USA, Hawaii, Canada, Mexico,
Australia, Europe: