*
14 Day Free Trial - Return
Policy.
Money back guarantee on all SOQI
Machines.
NOTE:
- As of April 21st, 2025, all clearance sales are
final.
- Due to excessive tariffs, importation is no longer
viable.
- All warranties and repairs will continue
regardless.
- Info below applies to sales before April 21st,
2025.
The
14 day free trial begins on
the day you receive your order.
If you are not 100%
satisfied for any reason, simply return the
item for a money back guarantee (minus FedEx
shipping charge), refunded to your credit card
within 10 days of head office receiving the
returned item.
1) Before 14 days is up, contact
HTE head office to obtain a return authorization number
(also known as an RP number), which you must write
on the outside of the machine box, otherwise
delivery will be refused.
FYI: HTE head office telephone number
and address is printed on the paper invoice inside
the package of the machine you ordered.
Los
Angeles: 1 626 575 9969 or 1 800 292 6088
9am to 5pm - Mon to Fri.
2) All
parts, accessories, manuals and promotional items
must be returned, along with the SOQI machine placed
in the original box it was delivered in. If these
requirements are not met, a 15% restocking fee may
be applied.
3) Ship the
machine back via FedEx, UPS or the post office.
Customer pays the return shipping charges.
HTE
does not offer shipping labels unless the new
machine is damaged or defective, in which case it
will be immediately replaced, and a label issued for
return.
4) Return the
machine to HTE
head office, located just outside Los
Angeles.
Address: 2028 Santa Anita, Unit A, South El
Monte, CA 91733
Common
Question:
Is
14 days enough time to decide if the machine is of
benefit?
The answer is a resounding yes.
a)
If you are fit and healthy with no physical
health challenges, the machines will enable you to
remain in that state but enhance and sustain your
energy and well-being. Benefits will not be so
obvious.
-
Athletes will notice the increased mental focus and
breakdown of lactic acid using the Chi Machine.
-
Anyone suffering with pain will quickly notice a
difference using the FIR Dome.
-
Nearly everyone notices a difference and health
benefits very soon or within a few days. Benefits
build and compound the more often you use the
machines.
b)
If you are combating specific health challenges,
results/benefits/changes will normally be noticeable
from the first session and accumulate over time with
daily consistent use.
FYI - How many
machines are returned on average?
The answer is around 1%, as the majority of
customers are happy with the health benefits and
results they experience.
Returns, Exchange or Repair
Detailed Instructions, including the
SOQI Bed.