14 Day FREE Trial - Return Policy.
Money back guarantee on all
HTE offers a 14 days free trial period
from day of delivery, to try any of their machines. If you are
not 100% satisfied for any reason, simply return
the item for a money
refunded to your credit card within 10 days of
head office receiving the returned item.
The only amount that is non-refundable is the
original delivery charge (from UPS, Fedex, USPS).
The 14 day
free trial begins on
the day you receive your order.
1) Is 14
days enough time to decide if the machine is of
The answer is a resounding yes.
a) If you
are fit and healthy with no physical health
challenges, the machines will enable you to remain
in that state but enhance your energy and
well-being. Benefits will not be so obvious.
Athletes however, will notice the increased mental
focus and breakdown of lactic acid using the Chi
b) If you are
combating specific health challenges,
results/benefits/changes will normally be noticeable
from the first session and accumulate over time and
with daily consistent use.
2) How many
machines are returned on average?
The answer is around 1% as the majority of
customers are happy with the benefits they
there a restocking fee?
Normally only applied to the SOQI Bed (see note
All returned machines must be in the
same condition as received and must include
their manual and any included accessories,
otherwise a 15% restocking fee will be applied.
Day policy - steps to return any product:
1) Before 14 days is up,
contact HTE head office to obtain a return
authorization number - also known as an RP
number - which you must write on the
outside of the machine box - HTE head office Los
Angeles telephone number and address, is on the
paper invoice inside the box with the machine
Angeles, CA, USA: (1) 626
2) Ship the
machine back via UPS or Fedex or the post office.
Customer will pay the shipping charges on the
products being returned.
HTE head office
contracts with UPS/Fedex and pays them directly,
therefore head office cannot refund initial shipping
charges incurred at time of sale.
3) Return the
machine to HTE
head office, located just outside Los
Day Exchange Policy:
If any machine is found to be defective within
30 days of delivery after purchase, contact head
office who will provide a return shipping label and
a replacement machine.
30 days, machines may not be returned or exchanged,
All returned items for a SOQI Bed
Set should be packed in the original, unmarked
packaging including any accessories, manuals,
documentation and registration that belong to the
SOQI BED product.
Please inspect and
count each piece to the SOQI Bed when you receive
your merchandise and keep all original packaging for
return or exchange.
HTE will assess a 30% restocking fee on any SOQI
Bed return. Also, please be advised that the
shipping and handling fee will not be refunded on any return.
FYI - Warranty and Repair:
We do not recommend considering an extended warranty as
the machines very rarely break down and tend to
last for many years. If a machine you purchase
by chance does indeed stop working at any time,
contact HTE head office and send the machine to
them for repair.